Manchester Medical Society

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Avoiding conflict in the Workplace

  • Date: Wednesday 9th June 2021 from 1.30-4.30 pm
  • Venue: Zoom meeting
  • Members £0.00
  • Non Members £

This meeting is being subsidised by the Manchester Medical Society and is FREE for all to attend.  You will be able to submit questions to the panel during the event using the Q&A function on Zoom.

Register in advance for this webinar at:  details will be available soon.

After registering, you will receive a confirmation email containing information about joining the webinar.  To create a free zoom account, visit

Speakers to include:

Dr Sarah Barclay (Director of Medical Mediation Foundation)
“Recognising and managing conflict between families and health professionals.”


This talk will discuss the causes and impact of conflicts between families and health professionals and the role of mediation in preventing and resolving them.

Learning objectives:

  • To understand the triggers, causes and impact of conflict between families and health professionals.
  • To be able to identify the warning signs of conflict escalation in paediatrics.
  • To understand the role of mediation in preventing and resolving conflict in paediatric settings.

Siddiq Diwan (Chaplain, Manchester University NHS Foundation Trust) & Dr Sarah Gaskell (Consultant Clinical Psychologist and Head of Paediatric Psychosocial Service, Manchester University NHS Foundation Trust)
“How Schwartz Rounds might contribute to improving relationships within a healthcare setting”


We will give a general overview of Schwartz Rounds and the evidence base behind them. We will then look at a Round that was facilitated after a challenging situation where there was a conflict around a withdrawal of life sustaining treatment (WLST) decision. We will discuss how Rounds provide an opportunity for reflecting on the emotional impact of our work and help create a safe space for staff to pause and reflect on a more holistic approach to care, ultimately leading to reduced stress, conflicts and better patient care.

Learning objectives:

  • To give an overview of Schwartz Rounds and the evidence base behind them
  • To relate the importance of assessing one’s own conflict management style within an holistic framework by appreciating the experiences of a diverse range of other perspectives
  • To consider the role that Schwartz Rounds can play in improving working relationships within stressful healthcare settings.

Dr Alison Knaggs (Consultant Anaesthetist, St Mary’s Hospital, Imperial College Healthcare NHS Trust, London)
“IT is more contagious and deadly than coronavirus”

Learning objectives:

  • Teams work best if they feel safe
  • We must be kind even on our bad days
  • IT can kill both you and your patient